Displeased? Or has the recipient received a damaged/broken product? Then you can return the package to us for a refund.
The right of withdrawal applies to our gifts/products as described in the Consumer Rights Directive.
- Send an email to email@example.com within 14 days of receiving the package
- Returns must be received within 14 days of notification by Mailbox Surprise and any return shipping costs will be borne by the customer.
- All returned goods must be intact.
- Refunds will be processed within 7 days after we receive the goods. You will receive a confirmation by email when your credits have been processed.
- We do not pay return shipping costs. Return shipping costs will only be refunded if the return is a result of our error or damaged goods.
- We have the right to refuse credits if the returned merchandise does not meet our return policy requirements.
If you have any questions, please send an email to firstname.lastname@example.org